Return and Exchange policy
1. Returns
1.1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags and labels attached.
- Certain types of goods, such as perishable items, custom products (like special orders or personalized items), and intimate goods (such as lingerie), cannot be returned.
1.2. Return Timeframe
You have [insert number of days, e.g., 30] days from the date you received your item to request a return.
1.3. Proof of Purchase
A receipt or proof of purchase is required to process your return.
1.4. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Sale or clearance items
2. Return Process
2.1. How to Initiate a Return
To start a return, please contact us at [insert email address] with your order number and details about the product you would like to return. If your return is approved, we will provide instructions on how to send your item back.
2.2. Shipping Costs for Returns
Customers are responsible for the shipping costs of returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3. Return Shipping
Please use a trackable shipping service or purchase shipping insurance for returning your item. We cannot guarantee that we will receive your returned item.
3. Refunds
3.1. Processing of Refunds
Once your return is received and inspected, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within [insert number of days, e.g., 5-10 business days].
3.2. Partial Refunds
Partial refunds may be issued at our discretion for returned items that show signs of wear, damage, or are missing parts not due to our error.
3.3. Late or Missing Refunds
If you haven’t received a refund yet, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [insert contact email].
4. Exchanges
4.1. Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert email address] with proof of the damage or defect.
4.2. Exchange Process
If your exchange request is approved, we will provide instructions on how to return the damaged or defective item. Once we receive the original item, we will send the replacement at no additional cost.
5. Damaged or Defective Items
5.1. If your product arrives damaged or defective, please contact us immediately at [insert email address] with your order number and a photo of the item’s condition. We will cover the cost of return shipping for damaged or defective items and send a replacement or issue a refund.
6. Gifts
6.1. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
7. Cancellations
7.1. Orders can only be canceled if they have not yet been processed or shipped. To cancel an order, please contact us as soon as possible at [insert email address or phone number]. If the order has already been shipped, it cannot be canceled, but you may initiate a return once you receive the item.